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FAQs

Frequently Asked Questions.

We assemble a wide range of furniture, including home and office furniture, outdoor patio sets, modular storage units, flat-pack items, and custom furniture. Whether you’ve purchased from major retailers or specialty stores, we can handle items of varying complexity.

Yes, our professional assemblers come fully equipped with all the necessary tools to complete the job efficiently and safely. You won’t need to supply anything.

Assembly times vary based on the complexity and quantity of items. For simple items like chairs or small tables, it might take 30 minutes to an hour, whereas larger or more intricate pieces such as wardrobes or modular units can take several hours. We provide time estimates once we know the specifics of your items.

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We do our best to accommodate urgent assembly needs. Please contact us directly to check availability for same-day or next-day services. We’ll work to fit you in as soon as possible.

Yes, we do have a minimum charge for our services to cover travel and time costs. This will vary depending on the area and type of furniture being assembled. Please contact us for specific pricing.

Absolutely! We offer both assembly and disassembly services. If you’re relocating or just need a piece taken apart, we can safely disassemble it and reassemble it at your new location if needed.

Yes, we stand by our workmanship. If there are any issues related to the assembly, simply contact us, and we’ll make it right. Our warranty covers the quality of assembly but does not extend to product defects or manufacturer issues.

We primarily serve [insert location, e.g., Brisbane and the Gold Coast areas]. For larger projects, we may be able to travel beyond our usual service area. Contact us to see if we can accommodate your location.

Yes, we carry full insurance coverage to protect against any accidental damages during the assembly process. We take every precaution to handle your furniture and property carefully, but our insurance ensures peace of mind.

Please make sure the area where the furniture will be assembled is clear and accessible. If the items are still in boxes, you can leave them sealed – we’ll take care of everything from unpacking to clean-up after assembly.

Yes, we can assemble multiple items in a single appointment. Just let us know the details when booking, and we’ll allocate enough time to handle all your assembly needs efficiently.

We accept various payment methods, including cash, credit/debit cards, and secure online payment options. Specific payment details can be discussed at the time of booking.

We recommend that someone is present to guide our team on the placement of items, but if that’s not possible, we’re happy to work with detailed instructions and a point of contact. Simply let us know in advance.

Yes, we offer wall-mounting services for certain types of furniture and shelving. Please inform us during booking so we can bring the necessary tools and ensure your walls are suitable for secure installation.

If we discover a missing or damaged part during assembly, we’ll inform you immediately. In some cases, we may be able to proceed with other parts of the assembly or help coordinate with the manufacturer to obtain replacements.

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Whether you need help assembling new furniture, repairing a beloved piece, or creating custom solutions for your home or office, Cam & Lock is here to help. We look forward to working with you and making your furniture experience seamless and stress-free.
Get in touch today to learn more about our services or to schedule a consultation.